We are a online retailer based in Melbourne since 2007 offering quality brand products at discounted prices, through eBay and our official AusToolsupply online store.
We have successfully delivered to many tens of thousands of customers and continue to be Australia's largest volume seller of combo tool kits on eBay Australia.
Customer satisfaction is very important to us. We are here to help when problems may occur to make your shopping experience online enjoyable.
Terms of Sale
AusToolsupply warrants all items sold and offers. Warranty claims are processed by AusToolsupply and we commonly offer Free Replay Paid Postage option, so you can easily return the faulty item.
Warranty covers all manufacturing defects up to one year. Most manufacturing defects are found after the tools have been used within a few months.
Warranty exclusions applicable to Makita, DeWalt, Milwaukee & Hitachi and other products we sell;
- Normal wear
- Exceeded tool capability
- Abuse / Mishandling
- Lack of care
- Lack of maintenance
- Inappropriate use
- Incorrect Fuel or Engine Oil.
Note: Chainsaws require 2-stroke mix 33:1 for the first 5 tanks and then 50:1 thereafter.
Use of 2-stroke oil designed for water cooled engines (e.g. outboard oil) will damage the engine and void any warranty.
Shipping & Returns
We use Australia Post Registered Post to send all of our orders. Signature and Photo Identification matching name and address on package is required to collect items from Australia Post.
We can delivery to Street Addresses, PO Boxes and Business Addresses throughout all Australia.
Shipping occurs Monday through Friday, excluding all holidays.
Your purchase will be posted the after 1 business day from payment. and we post on most occasions within 1 business day of payment.
If you are not at home, the delivery person should put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection.
You may return new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (i.e. you received the incorrect part/model as listed in the item description under 'In The Box' or the item is defective on arrival).
You should expect us to process your refund within 2 business days after the item has been received and inspected by us. PayPal processing and bank transfer generally will take a further 2 business days until the refund is in your account.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or send us a email/message. We'll notify you via email return details and notify you once we've received and processed the return for a refund.
Return Address: PO Box 4092 Essendon Fields VIC 3041 AUSTRALIA